Poor Service by Telkom

I am very dissatisfied with Telkom. I got suspended At work for the month of March 2025 without salary. I went to make arrangements at the store requesting them to stop the debit then I will pay cash. I was told that even if I were to make that arrangement the debit would still go off on the 15. What I was actually avoiding was the fact that when a debit bounces , the bank penalizes a fee of R134 for each debit. Yesterday on the 25 another debit was implemented by Telkom and I never have a contractual agreement with them that they should debit on the 25, of which the debit bounced again now I am liable for the penalty fees to the bank for the debits that are bouncing. Telkom service is very poor ,and I was misled in the stores on two different occasions regarding this matter, I first enquirer at Kimberley, then subsequent to that I went to enquirer in Bloemfontein, , but now they are able to shift the debit to a different date because it suits them forgetting that when I made that request to shift the debit it was not acceptable, now they are busy creating more problems for me that’s solutions . I am going to cancel their contract and I will never recommend them to anyone, what a poor service and bad experience I had