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Rodney B

1 reviews | Active since Jun 2018

04 Sept 2020, 21:43

Poor service by Telkom

So today my WiFi and phones were suspended but my debit order went of on the 28th of August 2020 and I phoned in by 16H00 this afternoon and a guy with the name Diziendzi helped me and said my WiFi n all will reconnect within 5hours my wife wasn’t able to work for the rest of the day because I took WiFi out for her because she was working from home. I then called again at after 21H00 because the guy I spoke to this afternoon told me I could phone again after 21H00 if my WiFi isn’t reconnected by that time,jus to find out he did reconnect the line as promised and then tonight I had to find out it takes up to 5 to 24 hours for it to reconnect so this means my wife isn’t able to work tomorrow also and all they can give me is I’m sorry but they were quick to debut my account. This is poor service by Telkom.

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Replies (2)
RB
Rodney B's update05 Sept 2020, 22:26
Reviewer Update
Today I phoned Telkom again and it’s pas10 already 24hours is over and my service is still not restored. Today I was told the weekend may effect the 24hours but this was reported on Friday already which means come Monday my wife will still not be able to work because our lines and WiFi is blocked but debut order went off on the 28 August already. Why am I struggling with Telkom so much I’m so sick already from hearing I’m sorry from there Agent's I’m so ****ed now this is just BAD BAD BAD service from TELKOM............ Telkom I want a answer from you guys because if my wife losses her job because of this I’ll be taking this further because on Friday she wasn’t able to work and Today.....
RB
Rodney B's update07 Sept 2020, 12:41
Reviewer Update
So today telkom told me the previous agents did ***kol on my acc...my wife isn’t able to work I’m super ****ed and no one of Telkom is phoning because I want action to be taken agens all the agents I spoke to....