Poor Service by TELKOM

Item: Telkom
Rating: 1
Author: Danie P

Good Day,

During February I looked at the Telkom deals and decided to order the Uncapped/unlimited 4 mbps deal. The adverti*****t also said that the deal included a router as well as a Litbox for a limited period.

When placing my order (order no. ********** ) on the 28th February 2018, I did confirm with the lady who took my order that the Litbox is included and she confirmed that the router and Litbox will be delivered by courier .

Eventualy on Tuesday, the 20th of March, the router were delivered by courier but no Litbox, after numerous phone calls to Telkom, promises of calling back, were just empty promises!

Since I was promised a Litbox, I would like get the Litbox.

Why promise something and then stall with all kinds of replies that make no sense

I hope somebody can come up with an answer

Helpful (0)

Replies (2)

Danie P's updateReviewer Update

28 Jun 2018, 09:07

Good day, On the 9th of May I had a reply from Tumelo, asking for information which I supp**** on the same day, Not hearing anything from Telkom I posted a private message on the 5th of June: "danie-pretorius1: privately Good day, I did post a private reply on the 9th of May an by the 5th of June had no response. Will I here anything from Telkom? Regards Danie" Still having NO response from Telkom I would like to repeat my question, please see above paragraph I don't know whether Telkom think that by ignoring the customer the problem will go away? Please let us resolve this issue Danie Pretorius

Danie P's update28 Jun 2018, 09:07

Reviewer Update

Danie P's updateReviewer Update

10 Dec 2018, 22:38

Good Day, on Wednesday the 6th of December2018, the couriers delivered a parcel from Telkom and it was a Litbox, and I thought Telkom decided to send the Litbox which was promised in their adverising when I did my upgrade. Great was my surprise when I got my December 2018 Telkom Bill. I am billed R1099 for device purchases!!! At no stage did I order this device so tomorrow I will return it to my local Telkom shop as I have no intention of paying for the litbox So it just show that Telkom is a not a very honest company to do business with Regards Danie Pretorius

Danie P's update10 Dec 2018, 22:38

Reviewer Update