Poor service by Telkom

On Monday 9 March, I realised my answering service was not working. I phoned the call centre and was advised that it was a network problem, that I didn't need to open a fault report and that it would be resolved before the end of the day. When I phoned on Wed 11 March, I was advised that it was not a network error and I did need to open a fault report and was given ref no ***. On Friday when I phoned I was advised that the wrong fault had been reported and I was then given ref no 61CRI130315. On Monday, a technician arrived and he said to me that it was not his department and it would be referred to the correct department. After he left, I received an SMS from Telkom saying that fault 61CRI130315 was resolved and closed!!! My messaging system is still not working and I desperately need for my business. I am once again disgusted with Telkom service!!!!