Poor service by Telkom

I have been using a Telkom land line and ADSL 4 mbps internet connection for a couple of years. Although slow in comparison to other ISP's, it worked. I upgraded my line on 30/11/2015 and got totally disconnected the next day. I logged numerous technical calls, spent hours on the phone trying to get a call centre agent to answer, discussed the problem with various Telkom agents. The result - NO SERVICE for 2 weeks! The \faults"were apparently repaired on 13/12/2015 and the telephone started working.<br> <br> The ADSL is a different story - 0.7 -0.8mbps connection speed. The responses from the call centre interactions: \""you have a 1mbps line\"""