Poor Service by technician

<p>This is a complaint about the poor service the technician has given, and did not solve the nature of the fault which was reported. On Thursday 11 May, I contacted the call centre with regard to intermittent connection of our ADSL service(download speed was 10Mb/s, Upload speed was 0.9Mb/s when we ran a speed test before), she ran a couple of tests and it was determined that a technician would be required to solve the problem. The following day the technician contacted me, saying that he was going to the exchange to see if there was a problem, and that was all I heard. A message was sent saying that the fault was fixed, however the fault became worse( download speed shows 4Mb/s and Upload speed shows 0.5Mb/s), the service we pay for is not being provided due to this.</p>