Poor Service by Hostmaster

We have been trying for more than two months to transfer a domain away from Telkom. We have sent emails to the hostmaster without any response from them. We have been sent from pillar to post by Telkom call centres and no single person came up with the solution. Our company is seriously affected by this problem. Our new hosting company has sent the transfer tickets but they just do not action it. How do we get Telkom to assist us? Please assist.