Poor Service by CourierIT and Telkom. Failed to fulfill their promise

Good day, Dear Customer, I have ordered two routes on Tuesday, 24 March 2020 and requested it to be delivered by before the national lockdown, 27 March 2020 and it was confirmed by Telkom and the CourierIT that I will receive my router before the 27th of March or by the 27th. On the 27th of March, I received the below message "your Telkom order THD***3 will be delivered today, 27 March between 08h00 - 17h00. I did contact the courier and I was told indeed I will get a delivery, but even to date I haven't received any feedback from the courier and I clearly stated to them that I want this order to work from home during the lockdown"