1 reviews | Active since Jul 2016
Poor service, but it is Telkom afterall
<p>I have been experiencing slow ADSL speeds. Spoken to the technical department who advised me that I was being throtlled, I must speak to billing. Phone billing who says it's not their problem I must speak to Technical. Back to technical and after holding on for 30 mins, I'm informed that I am throttled becuase I'm on a 4 meg line, but I have been paying for a 10 meg line for years now, technical then says I must speak to billing and the circle starts over. No service no accountability, just like the ANC.</p>
Good Day Jeane
I have checked your profile and yes you do have a 10Meg line, BUT
You also have a 4Meg uncapped account.
4Meg uncapped account means you are only limited to speeds of up to 4meg, even though your line is 10meg.
This is an account/speed mismatch.
You have 2 choices in this scenario, its either you upgrade your uncapped account to 10meg so that it matches your line speed OR
Downgrade your line speed to 4meg so that it matches your 4meg uncapped account.
Please respond with an option you want to go with so that we can be able to assist further.
Regards
Tumelo
Telkom Social Media
Telephone: 10210
Email: ***
Good Day Jeane
I have checked your profile and yes you do have a 10Meg line, BUT
You also have a 4Meg uncapped account.
4Meg uncapped account means you are only limited to speeds of up to 4meg, even though your line is 10meg.
This is an account/speed mismatch.
You have 2 choices in this scenario, its either you upgrade your uncapped account to 10meg so that it matches your line speed OR
Downgrade your line speed to 4meg so that it matches your 4meg uncapped account.
Please respond with an option you want to go with so that we can be able to assist further.
Regards
Tumelo
Telkom Social Media
Telephone: 10210
Email: ***
Right, two mails to telkom later, 10 days later and I still have no anwers or action.
Right, two mails to telkom later, 10 days later and I still have no anwers or action.