jJ
jaypretorius J

1 reviews | Active since Jul 2017

11 Jul 2017, 17:46

Poor service - bills have not been debited correctly since January

<p>Having taken multiple contracts out with Telkom last year. Having banked with Absa bank last year and in January of 2017 switching to FNB. Telkom has failed every single month to debit my account correctly.</p> <p>Every single month I am sent numerous SMS messages threatening to cut my service if I do not pay, and every month I pay manually.</p> <p> </p> <p>In April, I phoned Telkom, after seeing my invoice was sitting at R4000. (monthly debit order amount is supposed to be R2000) The unhelpful depressing lady on the other side of the phone informed me that I had paid too much, and that my balance due is 0.</p> <p>It is now July, I have been handed another invoice of R4000. I look at the invoice to see that I owe for May and for June?</p> <p> </p> <p>I've had enough. As soon as these contracts expire in November and January, I will take my money and go elsewhere. Bunch of useless people run that joint.</p> <p> </p> <p>I've phoned numerous times to their "call centre", been to a telkom store 4 times, been given case numbers and all sorts.</p> <p> </p> <p>NEVER GO TO TELKOM!!! if you need mobile, pay extra go somewhere else. If you need broadband, pay extra and go somewhere else.</p> <p> </p> <p> </p>

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Replies (1)
jJ
jaypretorius J's update13 Jul 2017, 17:06
Reviewer Update

havibg paid manually AGAIN. Telkom threaten me with suspension of service and I am liable for reconnection fee.

Ive had it with Telkom. Never ever again.

you call yourselves a telecommunications company...

you make government departments look good.