Poor Service Billing Accounts

My name is if Fikile Buthelezi Last month in april it happen we got paid late but the debit order ran through on the 27th went to my account. I confirmed with their store that the payment went then telkom went back to my account . In may i being double debited on 22nd May they took money on account no I being told that my accounts has been handed over i must wait for 7days for my lines to be open I asked how i was handed of their consultants told me it because i did pay last month that time no one called me to make any arrangement with me since my debit order reverse to my account that i did see happening . now its toward month end my phones still locked . Billing Dept. is not helpful they mess up our billing . I just need this to be sorted . When you asked consultant that help you they refuse to assist they say need account when they speak to account holder they are rude I spoke more then 5 of them they are same