Poor Service/Billing

<p>Zama Mkinga had to upgrade our lines to a Biz talk 1600, but she did it on the incorrect account, after several e-mails to her requesting to correct, I tried contacting the call centre, wher they just put me through to different departments. i eventually went to the Telkom store in Greenstone on 10/06/2016, where the person just put me on the line again. This time i spoke to Michelle, she promised that her manager will get back to me on that day as she can see that there is a problem on the account. Today, Tuesday 14 June, i had to phone again, only to be told AGAIN, that an e-mail will be send to Zama and the processor and i will receive a call back from them. Our lines will get cut and who will be responsible for the reconnection fee and the prnalties? This is utterly disgusting that once you agree to an upgrade, they do it wrong and now i have to struggle to get it fixed. This is a business line and can not be cut, but it seems that Telkom just does not care about the loyal paying customers!!!</p>