Poor Service -Being sent from pillar to post

<p>Being sent from pillar to post , </p> <p>My Samsung s7 Fone is hardly 7 months now it freezes andthe phone just automatically presses itself to the back screen ,and splits the screen . Telkom say i must take it Samsung , however samsung say they dont have a contract with Telkom . </p> <p> </p> <p>I am sent from pillar to post and cos I cant be paying for a phone that is faulty and no one is taking ownership as to what I need to do . </p> <p>unfortunately i dont have 4- 6 weeks to wait for a phone and in a month I need to pay for a device that i am not even using . </p> <p> </p> <p> </p>