1 reviews | Active since Oct 2010
Poor Service
Good morning
I had a new Huawei Nova 10 SE which I got as a birthday gift last year February. The phone screen was faulty as it kept freezing and I had to keep rebooting. This is a contract phone with Telkom. WE took it in to the Forest Hill branch in Centurion and they booked it in. I do understand it was out of the 7days return warranty. I received a call the the agent who assisted that there cost to repair the screen is R2000. Which I declined as this phone was supposed to be covered under insurance which Telkom messed up in the first place. We are paying for insurance but there is no phone stated under the insurance policy. Which it's been 2 years they haven't sorted out yet after numerous attempts to gwt them to correct their mistakes. They then closed that branch and moved to Mall@R55. The agent then told that I need to pay R200 to have the phone delivered back to the store, which I did. I gave him the cash money as he offered to do the deposit on my behalf, which I made him sign for and he advised me that I will receive a sms to come and collect. Unfortunately I did not receive and notification and I when I went back to the store to query, I was told he is no longer working there. They checked the system to locate my phone and it was still at the warehouse awaiting payment to release and deliver. I had to make another payment for it which I did and I did not get my refund from the previous payment which the store had to refund me.
My phone was returned to the store and I was contacted to come and collect. Upon arriving at the store, I was shocked to see the condition of my phone. It was bent, the screen cracked. It did not look like my phone at all. I refused to take it and requested them to get my phone which I sent in. The area manager was called and he requested the store to pay for the repairs. I was not contacted so I went in to the store last month June only to be told that they waiting to get paid to pay for the repairs. We have been back and forth with this phone. It's now July. I got the phone back and the volume buttons was not working, I still refused to accept my phone back. Remember this phone was brand new. Only few days old it looks as if it has been to war and back. Yesterday I received a message to tell me they have bad news and can not repair the volume icon and I have to use it manually.
This is unacceptable. I have been struggling to get ahold of any management or to their head office. I need help with this matter.
On the 6th of August I went to the store as I was informed that I could come in to collect my cell phone,the agreementwas I would only collectmy cellphone if the Area manager is present. When I got there I was handed my cell phone but on inspection there was other damages picked up lick the cover broken and dents visible where the screen was removed. I once again advised them that my phone was almost new and the only fault was the screen kept freezing and I had to keep rebooting.
They refused to assist saying that the delay was on my side and that according to their warehouse technician the phone was damaged during transportation. I advised them that this is not my fault and they are responsible for all the damages.
I have also advised them that I have been paying for my contract yet I don't have a phone for 1 year.
I gave them the option to replace me with a new phone or refund me all the money that have been paid. The are manage advised that he will speak to the Sales manager and get back to me.
Up until today I have not received any updates.
On the 6th of August I went to the store as I was informed that I could come in to collect my cell phone,the agreementwas I would only collectmy cellphone if the Area manager is present. When I got there I was handed my cell phone but on inspection there was other damages picked up lick the cover broken and dents visible where the screen was removed. I once again advised them that my phone was almost new and the only fault was the screen kept freezing and I had to keep rebooting.
They refused to assist saying that the delay was on my side and that according to their warehouse technician the phone was damaged during transportation. I advised them that this is not my fault and they are responsible for all the damages.
I have also advised them that I have been paying for my contract yet I don't have a phone for 1 year.
I gave them the option to replace me with a new phone or refund me all the money that have been paid. The are manage advised that he will speak to the Sales manager and get back to me.
Up until today I have not received any updates.