Poor Service

To the Telkom management, this is directed specifically to you. I cannot express my disgust regarding the poor level of telephone etiquette from your customer service staff. There is an attitude of entitlement and a lack of respect for customers when resolving issues that take FOREVER to get attended to. Even in your retail spaces, your staff will sit and LOOK at a customer and continue on their phone. WHEN WAS THIS ACCEPTABLE?! IS THIS THE MENTALITY of your organization today?! Or is it you are there by force and then go home? To h#ll with the customer and how I talk to them and how I do my job if I even do it. WHO MADE THIS ACCEPTABLE?! Get your act together or employ better people who WANT to work!. Get your staff training and implement better ways of tracking performance. Go and listen to these recordings of how your staff members interact with customers on the calls. TELKOM....Like this today!