POOR SERVICE

Bad service delivery I have a contract with Telkom, it's been an unpleasant experience this far. Last month I was overcharged R210 in my account and they claim last year there was a debit order that bounced back. Firstly, why are they only picking it now. Secondly, I was not told if there is a debit order that bounces back there will be penalties. I called the call centre more than thrice and I was sent from post to pillar. I requested to speak to one of the team leaders and there was none and I was promised to be called back. Furthermore, the agent advised that I go to the walk in centre and speak to the sales representative that assisted when I took the contract. I sent a message to the sales representative (Vino) and explained my challenge. She promised to resolve it. Later that day I went to Wonderpark walk in store, when I arrived I found the sales representative and she told me they were off line and the store was busy and she couldn't attend to my query until I went there personally. On the 28 March Telkom debited and on the 1 April my services were cut off. I told Vino if in three - five days my query is not resolved I will go and dispute my debit order. Indeed, after that time frame I did not receive any feedback from Vino or the team leader from the call centre as I was promised. I disputed the debit order. Today, I see Telkom debited R1948. Why am I charged for service not rendered in April after I have gone beyond and above to get it resolved. Moreover, why am I charged R408 extra because my monthly payments is R770. This is by far the worst service provider. Telkom fix your mess