Poor service

Good day I would like to lay a claim about telkom poor service, On the 8th of february i was ****** and my phone was taken(iphone6s) as i know that i have an insurance with

finerite in a contract with telkom from 2016 i open a case at Mafatsane policestaion(Vaal) where i got a case number to claim,it was on the 10th of the current month...on the 15th i'v made my follow up with the insurance company and the tould me that my phone was not insured but i was tould that it was insured when i upgraded the phone on the 29th of april 2018 by the consultant at the branch.I went to the branch to speak to the manager and she tould me that she can see it on the screen it was cancelled on the same day i bought a phone and she doesn't know who did that but she will invistagate and came back to me on the following day (19th feb), on that day she never called me but she send me SMS telling me that insurance is reloaded on the system i must call insurance and claim but when i call they tould me that manager need to send CMR screen short that she didn't send as yet even today but she promised me that she will,what makes the matter worse is that i'm left with no answers,helpless as she is even now ignoring my calls, consultant at telkom tould me that the same insurance that she loaded was cancelled on the 23th of the current month,CAN SOMEBODY PLEASE ASSIST ME.im now missing my emails,inteviews and my life is stucked.I get no clearity, i get different stories every day from everyone i spoke to telphonically... as for branch mananger she is now ignoring my calls and she promised me that she will be hands on, I haven’t skipped any payments nor claim any phone before but this is how I get treated.Please assist ***