Poor service

I just want to say I am very disappointed at the service Telkom as provided me as a first time customer. I took out a contract in the middle of June and was advised that me debit order would be pro-rata. I was debited at the full amount of contract and then received a statement in July which did not show the debit amount. Only to find my statement had double the amount that will be debited at the end of July. I have tried calling several times with no joy from any of the consultants was told to email my bank statement which I didn't. Still I received an sms saying I will be debited the full amount have logged a dispute on the app and still to date no one has called me back. So disappointed with the poor service of Telkom will never recommend any1 to deal with them.