Poor service at the Telkom Ballito Junction shop

Last December I went to the Telkom Ballito Junction shop to change my service to internet fibre only (no line). The chosen package indicated a 12 months contract including equipment and installation. The service was changed swiftly but I did not receive any new equipment. At the time I left like that because my “old equipment” was working fine. Recently I started experiencing erratic performance from the wifi router. I then went back to the shop to ask for my new equipment. I was taken to a rather unfriendly manager who said that the reason I did not receive any equipment was that I was given a month-to-month deal instead of 12 months. I responded that this had not been discussed with or explained to me at the time and that I did not have any problem with 12 months. When I requested a rectification I was told that I needed to wait for 3 months (to April) and that I would have to be charged an increased monthly fee with no explanation given as to why. So I was sent back home without my problem being resolved!! Back home I contacted Telkom support to report my problem and request a technician’s visit. When going through the remote review of the installation with a very helpful support agent we discovered that there was a possible fault in the cable between the modem and the router which could have caused the problem. After changing this cable all seems good again. However, I still feel very unhappy with the poor service received at the Telkom shop.