Poor service at Telkom Queens Corner and Menlyn

Sent around just to get my inactive number active again. Telkom Queens Corner told me they can't help as they don't have access to the system. Then send me to Telkom Menlyn, I go there then they can't help because only management has authorisation. I asked for second in charge, there's none. So if one manager is not available the whole shop is at a standstill. All I want is to reactivate my number before it is given to someone else