poor service at telkom protea glen mall

Telkom protea glen has the worst service ever! I lost my contract sum card and for the past four days i have been going there to do a sim swap they tell me that they are offline or fingerprints are not working or the other 1 refers me to the other 1.... When my contract ends i never want anything to do with telkom. Some people do not value their Jobs! They are not even trying to open the system and check at least