poor service at telkom direct, Menlyn shopping centre

<p>Went to there office on 9th June 2016 at around 14h00. Stood in a queue to try and get my free sim for data to work. Given to me by telkom as i am adsl customer at telkom. Abou two months ago and was unaible to get it to work. The tecnition Solomon sigume(phonetic) first told me that my tablet needs the latest up date to work. He ran this and said we should come back later. We got back there an hour later and could not find this person. He later arived back walked past us and went and sat down inside a room at the back where the inside was visible every time the door was opened by a staff member. I had to actualy call him out to come and explain how things were. He told me that it is still not working, he does not know why and that it will probably work if we buy a mobile device from them for the sim to which i agreed as it seemed to be the only sollution. He told us to go and stand in th queu on the other side of the shop to pay for the device. I told him that i was not happy with this but went to the other queu. At one stage they had three peolple attending to customers but at this stage only on. Telkom pesrsonel was standing all over doing nothing and fooling around tickling each other and going into this back room where you could clearly see them sitting inside doing nothing. There was two people at a computer with one customer and i querid this. The one telkom emloyee the came behind the couter to sell me the mobile device but he was then informed that he thinks it might be the sim card and that he would try a sim swap. We were then told this had to be done by Lenie leanard who was missing most of the time we were there The times we saw her we heard her complain about all kinds of thing and about costemers instead of attending to people in the queu. She did not attend to the sim ad i then queried her. She mumbled something to the tecnical guy Solomon I queried her again and she told me it was not about me. After another few minutes of not recieving any update she told me she was writing an e mail to somebody at telkom about the problem as they could not sort this out and they would contact me the next day. Needless to say...this did not happen. We were at the telkom shop for two and a half hours. The tecnical guy Solomon had a terrible attetude and i told him i would report my experience to telkom. This caused him to have more of an attetude and very arrogant. During my two and a half hour ordeal at this shop i wittnessed the following : i counted at least 11 staff members of which at the most 4 manned the front desk including the tecnical side. At one stage only one and customers eventualy could not wait any longer to be heloed and left the shop.Staff walked in with grocery shopping from pick and pay while there were queus of people waiting to be attended to. Some i have seen behind the counter before. Staff fooled around playing with each other. A young lady with a short dress was offered a chair infront of the office at first and was later moved behind the counter with her chair. She was helped by another staff member who only attended to her in the two and a half hours we were there. Me and my wife are both nearly 60 years old and was not offered a chair. I was so shocked at everything going on at this shop that i took some photos</p>