POOR service at telkom.

Previously, I have had REALLY good service, but of late, it's been pathetic.

I bought a 10gig 'once off' bundle, that was valid for 30days on promotion. The data lasted 7 days and then disappeared. I called 5 times and VERY time they ask for proof of purchase - ERM, they can SEE my account on my profile...

Then one agent ACTUALLY asked if i had 'mistakenly' left my phones data on, when said that I hadn't, she became sarcastic. She also stated that the deal was valid for 7 days, but it stated 30 days on the promo. I stated that I work in IT and have wifi at home, so ONLY wanted to use the data when i was on the road. Her attitude left a LOT to be desired. I checked my statement and the deducted amount is there, but doesn't state ANYTHING about a valid date. I have called 5 times and not once did i get a reference number, which i demanded - and was told 'use my name as a reference'. Also, the people you call work from home and VERY often one cannot hear what the agent is saying as there is WAY too much background noise.

Seriously, what is happening with Telkoms service! They STILL call me to upgrade my contract - 4 MONTHS after i did it instore...