Poor service at telkom call centre and kiosk at Zevsnwacht mall

Hi. Hopefully this message gets to the right ears this time. My number that i use in my modem has been disconnected and i need it back. The number *** is registered to my name. Ive been using this number for more than 5years now. Ive been to telkom kiosk in Zevenwacht mall and they were useless in helping me. Ive called the call centre twice, also useless. Please can i get some assistance. I need my number back. I dont see why it has been disconnected in the first place.