Poor Service @ Telkom

Telkom is so unprofessional , I called in in Jan to have my device insurance cancelled and got a confirmation and a ref number, a month later only to be debited for the account. Called in again to log a complaint but wow no one can put you through to a manager…what the hell? And only to be told I have to email the insurance department which they can’t even pick up my complaint that was initially logged. This is such a disgusting service reaping people off and unable to liaise with their own insurance departments.