POOR SERVICE AT TELKOM

I got a new job and started on the 6th of January and salary date is last day of the month, I sent a message to Surprise Banda at mall of Africa on the 7th of January to request debit order date to change, it was not done, the debit order went through to the R0 account balance, on the 7th of February I called in again to request that the debit order be changed, and I also changed my account details, it was confirmed that all had changed, to my surprise the debit order went off again to a R0 account and I am now charged R206 for something that I have reported, the rude consultant that assisted me said the debit order was to still go off on the 25th of the month, the treatment is just not professional, customer service sucks

Can I request a call from Telkom to address this matter ASAP