Poor Service at TELKOM

In January we app**** for a R 599 deal for 24 months. They say this is an upgrade as we have an existing line. The upgrade is to 4 meg and then you get a free modem. That day they said we would get it within 21 days the reference was ********** 35a. In. feb we called again and they gave us another reference number ********** to remove a hold on the order as someone put a hold on the order. Monday we phoned again and then they put the phone down without even helping us (26 March 2018). We called again Wednesday (30 March 2018) and a guy with the name Devon helped us. He told us to call billing and then billing told us to call Devon again. Its a back and forth story and nobody can help you. When you want to speak to a supervisor they also do not want you to speak to one. This has been going on since January and that is very very poor service if that is service. The consultants doesnt even know the products how are they suppose to give you information. can you please get back to me **********