Poor service at telkom

<p>Once again I am complaining about telkom. Over a year ago I formulated a review about my case and it has not been resolved. <br />Hopefully I can get useful feedback now.<br />A year ago I cancelled a month to month contract with telkom (I have both hard and electronic copies of both contract and cancelation documents). Recently I contacted the credit bureau and found out the telkom has listed me for not paying for a contract I cancelled about a year ago because they state that the account was used this year. I have explained to the many employees of telkom that I have not had the device since feb 2015. I have emailed my details and proof of cancellation to many different people At telkom including the cancelation department. I visited the Clearwater store over 6 times in the past month and still have not received feed back. All times except the last time the manager was not present and when I eventually met her she was not helpful at all. I asked Mmaki (client service at store) to email me feedback and I have still not received anything. I went back today and was told I have to pay R495 for something I canceled a year ago. <br />My case number is ********** 7<br />I am so disappointed to have to deal with this all over again. I have told many friends and family about this problem and all agree that telkom is known for their bad customer service. I will never invest anything in them ever again.</p> <p>Person I dealt with at Clearwater mall - MMaki Moerane<br />manager - Yvette Joseph</p>