Poor service at Telkom 🥺🥺😭

Sometime last year,I had financial issues,I couldn't honor the agreement I had with the company, for missing a debit order there a fee penalty that was exceeding R200, right I made a payment of 400 beginning of January of which including the debit order for Jan was R503.00, I made this transaction on my own , because that time I already changed the banking details, I then contacted the company to update my banking details and ask them to deduct end of Jan, everything was okay,they told me the money will be deducted,I called on Monday to ask why it was not deducted because I had money on my acc ,then the agent suggested that because the month end was during the weekend,it might happen that it's still going to be deducted, otherwise the transaction did not fail, today the 4th Jan I received a message to say service were interrupted ,I called then I was told it's because of the non payment,I ask who's fault is that because I updated everything,the agent told me the transaction failed because there was no money,of which I assume the fact that she told me the acc last year was handed over to third part because of missed debit order ,they did not update them about the acc details as I am contracted with them, I just made payment again today and they don't provide me with clear information or at least update the people that they handed over my account, This kind of treatment is bad 😔,and it seems like your agent are getting different training,and when we seek to communicate with their seniors, they come up with stories as if , their superiors are afraid to communicate directly with customers, what a poor service,you need to adopt new style of managing and retaining the few customers you have knowing that your network is not stable, I don't think you really need this kind of a feedback 🤕