Poor Service at N1 Telkom Cellphone Store

I went to take out a contract on the 23rd May 2018 at telkom mobile store in n1 city mall , Consultant (Monique) advised me to take insurance and I agreed and signed for the premium 3 months later I checked my statement and saw that the insurance weren't deducted, went to store to find out why is it not deducted and they said that the consultant never loaded the insurance... I almost went every week back to enquire about the insurance because they never contacted me then the manager promised me that they will sort it out but instead he gave me the number of insurance to call after I called insurance they said it cannot be uploaded as the 7 days is over and its the stores fault so they need to see to the problem then 28th of July I went again to enquire the manager was off and would have gotten back to me but he never did, so today on the 6 Aug I went again and told me they can do nothing about it as I should rather load an 3rd party insurance and I refused because if I never went and something happend to the phone who would have been responsible of the consultant promised that the phone is insured the moment I leave store, the manager refused to give the Franchisee Tel Number and walked in to his office and slam the door, I would like this to be resolved and my phone to be insured This is poor service from Telkom N1 City, Roger (Manager) and Staff