Poor Service at Liberty Midlands Mall Branch

I am shocked at the service and lack of efficiency of the Telkom Branches in Pietermaritzburg, I tried calling them numerous times this morning, no one answered the phones. I then went to the store which is a 20km drive from my house to convert over to Telkom Mobile, where I sat in a queue for 20 minutes, once I got to the front I was then told that they had no stock of nano sim cards in any of their pmb branches. A complete waste of a Saturday morning! This is unacceptable and am seriously considering using another provider if this is the manner in which they operate.