GG
Gerhard G

1 reviews | Active since Jul 2015

06 Jul 2015, 19:51

POOR SERVICE AT ITS BEST

I app**** for my adsl to be activated at my home on the 24th of June. By the 30th I have been resceduled 4 times via sms. I received 1 call only to say they have no vehicles to come to my home and will come on the 7th of July.<br> On the 2nd I received a sms to rescedule for 5th time to the 20th without any reasons. Gave them a call to say it is unacceptable and as I signed a contract with my ISP given their 1st installation date which I started paying already, they logged an escalation and someone would call me the same day. Its now 4days later and still waiting. I even offered to go and pick up the technician.<br> <br> No wonder Telkom is in financial trouble and over 4000 retrenchments awaits in the near future.<br> <br> When would someone at Telkom realise that better service delivery would save their jobs and company.

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Replies (1)
Telkom
Telkom's reply06 Jul 2015, 20:01
Official
Hello Gerhard85,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM123385.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
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