POOR SERVICE AS USUAL

I reported my service withdrawal in terms of my contract from them in June 2025 via phone call and branch visit. To my surprise, I found out today that the cancellation was never initiated and now I must pay for the incurred amounts as the contract continued to run. This after they told me to check before the 20th of July 2025 (while at the Telkom branch). I WILL NEVER USE TELKOM AGAIN!!! EVEN IN MY NEXT LIFETIME!!!