Poor Service As Usual

Telkom please tell me why its been 1 week and you have not yet assisted me. One of your techs called me last friday and advised they came out to my premises, obviously when i was not there as i didnt see them and the adsl line apparently there is cable issue.

He moved to the cable department and i have had no communication since then. I called in on Thursday and spome to the supervisor as he said the call is with the cable department but he will get back to me and see how he can assist.

He then calls me later to say he sent a mail for them to move the call back to them, once they got the call he will get some to assist me.

My question is why was the call moved there if they could help me here. I guess someone is beating around the bush and service at Telkom continues to suck.

Please advise why am supposed to pay my bill for this week when Telkom cannot provide the service i am paying for. Telkom charging me for somethi g they cannot provide is *******.