Poor service and zero accountability.

End of February beginning of March i signed a contract for my adsl line. Reps name was lee or lee-ann. I was told 4 to 6 weeks for installation, free installation. 2 weeks ago i started calling a useless call centre with only one person who was able to give me decent feedback. Then i find out the contract was only captured on 23rd March. Eventually they saw there mustake and installed my adsl on Monday 11.04.2016. As of this morning at 7am still no connection, i was 1st toldby the technicians i will have immediate connection. Guess what!!!! No connection... then call centre says 24 hours on 3 different phone calls. This morning i phone again ask for a manager... non existant... impossible task. I have paid already 2 weeks ago.. what do i do now? Who will take accountability if the call centre puts the phone down in my ear this morning and on 2nd attempt no manager to be found. Highly frustrated!!!