WV
Willem V
1 reviews | Active since Aug 2018
01 Aug 2018, 08:36
POOR SERVICE AND WRONGLY DEBITED
i have tried phoning and phoning but to no avail. Went to telkom because of the pricing, but i cant anymore. after waiting a month for the device, they tried billing me double my monthly debit!
now i have been trying for a week to get ahold of the billing department but no answer. i need to know, what is going on? who is going to pay the bill? who is going to pay the R65 my bank charged me for failed debit?
this is not the way to do business.
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Replies (2)WV
Willem V's updateReviewer Update
06 Aug 2018, 07:03after your reply i have been waiting patiently for a call which has not taken place, tried logging a complaint on your app to no avail, and spent hours upon hours on the phone trying to get a hold of your mobile billing department. they keep on transferring me and then cutting me off. i logged in this morning on the app to see on the progress of my query, just to see its no longer there! and that i suddenly owe 1780 rand for a phone which i only have 2 months!!!! and ive payed the initial fees.
i need answers NOW!!
WV
Willem V's update06 Aug 2018, 07:03
Reviewer Update
after your reply i have been waiting patiently for a call which has not taken place, tried logging a complaint on your app to no avail, and spent hours upon hours on the phone trying to get a hold of your mobile billing department. they keep on transferring me and then cutting me off. i logged in this morning on the app to see on the progress of my query, just to see its no longer there! and that i suddenly owe 1780 rand for a phone which i only have 2 months!!!! and ive payed the initial fees.
i need answers NOW!!
WV
Willem V's updateReviewer Update
14 Aug 2018, 13:52absolutely poor!!! still have not received word or any communication!
WV
Willem V's update14 Aug 2018, 13:52
Reviewer Update
absolutely poor!!! still have not received word or any communication!