POOR SERVICE AND UNSKILLED AGENT ONLINE

I have open an uncapped account with (Telkom) on the 2 October 2014 and since the account was opened, the outlook never work because there is an error message. this issue was raised up many times but not yet resolved and every time I call your service, each agent I talk to, is coming up with different explanation that is putting me under confusion. From october, I am paying for mailbox on each invoice but I am not able to receive email from customers. i called your service on the 09/09/2015 regarding outlook issue, i spoke to some of your agents ( Rhone, Luazi, Posha, Faith, Busi, Zandile, Image, Brion, Nkosi Kumalo, Daren, Loyd Tshabalala) after speaking and being transfer from this department to another back and forth, nothing has been fixed and the outlook still not working, Loyd sent an email to Zandile who requested the email to be created ( order no ***A) and he asked her or to contact me back to sort out the matter, until now nothing is done, no call was received. i called your call centre again and went even to Telkom Claremont where Mr. James Bestbier sent email but no contact yet, no one picking up the phone for 55 minutes until i decide to end the call.