Poor service and unresolved problem

Good day,<br> I have an issue that I have been trying to resolve for months with no joy. I am not somebody that likes to complain and would rather praise for good service but my situation with Telkom has frustrated me to this point and have been left with very few options.<br> <br> Long story short, Telkom connect a line for a property that I sold years ago and trying to sort this out has been a nightmare with no outcome to date as well as endless promises with no feedback from Telkom agents. today I received a call from a debt collecting company stating that I have been handed over by Telkom for my outstanding payment! which I was very surprised to hear as Telkom knows about my long outstanding issue with this account, I never requested this line to be connected only the line for the property that I currently stay in and the only reason I wanted this line is to have wifi through mweb which I have been forced to pay without use of their service because of the Telkom line wrongfully connected and cant cancel mweb until my Telkom situation is sorted.<br> <br> this is very frustrating and would like someone with authority to call me to sort this simple issue out