Poor service and unprofessional

Poor and unprofessional. They skipped a month without debiting my account, in the second month when they suppose to debit full about for 2 months as they promised, they only debited 25% of the amount. On the 15th of April they block my account and say im in areas! Now they debited my account on the 18th and send an sms to say i must pay a certain amount at absa directly into their account. Which is even more than the amount im owing. After 48hrs they still telling me my payments haven’t reflected yet! And their consultants are very rude and not helpful because they seem not to know what could be the problem. Yet all of the ones i spoke to agree that its their problem from telkom’s siee for not debiting correctly!