Poor Service and Unfair Penalty Fees I have been trying for weeks to get assistance from Telkom regarding my account

Poor Service and Unfair Penalty Fees I have been trying for weeks to get assistance from Telkom regarding my account. In January my debit order was returned, but I immediately made a manual payment to settle the account. Despite this, Telkom added a R210 penalty fee. In February Telkom attempted to debit my account for my normal R654 plus the R210 penalty, bringing the debit order to over R800. Because the amount was higher than usual, the debit order bounced and Telkom added another R210 penalty. When I finally reached a consultant named Sandile, his attitude was dismissive and unhelpful. After a long call he refused to assist and I had to request escalation to a manager. For years I paid my Telkom account manually without issues. I was later forced onto a debit order when I moved to Willow Acres Estate. I request that the penalty fees be reviewed and that I be allowed to return to manual payments.