POOR SERVICE AND UNDERMINE CUSTOMERS - MALFUNCTIONING DEVICE

1. I went to telkom Cavendish Square to check if the device I'm looking for is available. I got assisted by sales agent, unfortunately the device I wanted wasn't available. 2. The sales agent recommended to me a phone that was on display Samsung S23 FE it was 780 for 24 months and 650 for 36 months. I took the broucher browsed through I saw Iphones I was like I'd rather take an iphone with price he told me all stores don't have the iphones mind you with the Samsung he bothered to check which stores they have. 3. He told me Samsung FE is a good phone. I took the phone I encountered problems with phone the next day my Apps were malfunctioning. 4. I took the phone to the store it was within cool off. The same Sales agent when i was busy explaining to the assistant manager he told him this is the reason he stays away from Samsung (Which made me question it as a customer they selling us devices knowing that that they problematic to reach sales target.) *They issue is with the apps and not the phone I told them I need those same apps to do my work and communicate effectively so can't tell me that reason.they told me they will take it to repairs I told them I don't want a second hand phone! It's either I get a new phone or an iphone they told me it will take 3 weeks to receive iphone after 2hrs of back and forth. The Manger ended up give the same model "new " which i collected on 4th July 2024 suprisingly they enforced this rule and told me that they will only book obf if phone has system issues and not before even signingcontract, device issues and nothing else I told him he can't put the burden on me if he knows what they giving a problematic device this was. 5. On the 5th July I encountered the same issue with Facebook keeping of flicking I Uninstalled (I have proof of screen record)and installed a new one same issue. On Saturday the 6th I went to the store they told me that manager is not there the assistant Manager told me that he doesn't have authorisation of anything so I will have to come Monday when the manager I told them I'm tired of these trips to the store I spend a lot. 6. The manager told the Assistant manager on call to tell me to go to Samsung Canal walk they expecting me by myself and get the phone checked. I felt humiliated and disrespect if it was someone of a different status than this wouldn't be happening. 7. I asked to cancel the contract the assistant advised the manager managers response was that they can't take this phone back, alternatively I can take them to CCMA. 8. And I told the Assistant manager that If the sales manager respected me or valued me as a customer he was gonna check the stores that have iphones and refer instead of putting me in this situation with a problematic phone brand. 9. They threatening me when I ask to cancel this contract since it doesn't serve me and it's no effective for me and they not charging me a reasonable penalty. They say I just pay 807 plus device cost which is 13k. If I afforded the phone first place I was gonna pay for it cash. So this is them pushing the liability to me because of their incompetence 10. -in all honesty Telkom undermine me or maybe they saw that I am young and can do such to me. 11. On Monday I must miss work because of this back and forth I want nothing to do with telkom 12. I have another screen recording when I try type my password or message it types other letters.

What a bad and hurtful experience I have had