Poor service and unable to cancel contract

<p>I took out a virtual number contract with Telkom in October 2016 for my business.</p> <p>Due to Telkom not delivering the service we sought and had signed an agreement to (getting allocated a virtual number), my partner and I decided to cancel our contract and return the device. This was in October 2016 and we paid for the month that we had use the device. We had been communicating with Thanda Ndlovu (back office support commercial business) and Mazonke Mthiyane a rep who helped us sign the original documents.</p> <p> </p> <p>I have still been receiving account bills from Telkom telling me that my account ( ********** 95906) is in arrears. Currently I'm supposedly R936.90. </p> <p> </p> <p>When they called me in May 2016 to tell me that I'm in arrears I forwarded the original cancellation letter to Ritesh Ramjettan and also to ********** co.za. They called me soon after and assured me that this problem has been sorted. </p> <p> </p> <p>Now I really do not know what to do anymore as we returned the device long ago and payed for what we owed ( we even paid for the virtual line that we never received). This has greatly inconvenienced me! I'm disgusted with the poor service and so- called assistance. I'm becoming hopeless that Telkom will sort out this problem for once and for all, and I'm considering writing to the ombudsman. </p> <p> </p> <p> </p>