Poor service and unable to cancel contract

<p>My business partner and I decided to take out a virtual line contract with Telkom in September 2015. There was a delay in getting allocated the virtual number, as a result we decided to cancel our contract and return device in October 2015. We paid what we owed for time we had the phone. Throughout this process we were dealing with Mazonke Mthiyane (Business Sales Consultant : Eastern Region - Small and Medium Business Services) and Thanda Ndlovu (Back Office(BO) Support Commercial Business).</p> <p><br />To this day I have been receiving numerous statements and calls regarding my 'supposed' account and they have handed me over to debt collectors- all for it service I didn't receive and a phone I don't have. During the month of July 2016 I communicated with Nomvuyo Masele (Client Dispute Resolution Agent). I forwarded her my original cancellation letter and also filled in the Telkom cancellation letter. I have emailed her numerous times asking for feedback and I have been ignored.</p> <p><br />What will it take for this to be finally over? Telkom couldn't deliver what I asked and I cancelled. Now they want me to pay for what I'm not using? And everyone is giving me the run around! I have had enough and will never use their services or advise anyone to!</p> <p> </p>