Poor service and total lack of communication

Case reference ***7<br> I have been waiting for an LTE router from Telkom for 2 months now and the staff in the store have shown me that the order has been placed long ago and they would contact me as soon as stock arrives. I logged a case with Telkom call centre to find out why I'm waiting this long and got told that the case is handed over to an agent within 3 days from logging the call, when i followed up it was 2 weeks later and it then only got handed over.<br> The agent in charge of the case cannot be reached or called directly. every time they have to mail him and he doesn't respond. I will make it easy Given Modiba and Telkom since you have failed to communicate with me and charge me for a modem I am yet to receive this is the first step. Next will be the Telecomms board and the Consumers act. All to follow within the next 2 weeks should you continue to avoid the matter.