Poor Service and Time Consuming

On 9 January 2018 I visited the store to find out if I am eligible for an upgrade to a higher package. After 45 minutes in the queue I was told by Consultant Lindiwe that I need to come back in 6 days? Could the floor hostess not have given me this information prior to me waiting in the queue. So I waited for 6 days and went back to the store to upgrade on 15 January. This time around I was told that I need to wait 2 more days. I was highly upset as Lindiwe misinformed me that led to me been inconvenienced. The queue system is also not working at the store and no one keeps track on who is next in line. I would not recommend this store, even if you wish to obtain information as the hostess is of no use