poor service and there customer support sucks

<p>I phoned Telkom with a problem on my bill and up to now it was not sorted out, accounts blames sales and sales blames accounts for the problem ( I spent more than an hour on the phone with them)they keep on passing the buck around, I asked to speak to the supervisor and they told me sorry he is busy he will call me back…. My ADSL service only started working end of July 2016 when they finally sorted out the connection problem. I have asked for an upgrade from a 4Mbps line to an 8Mbps line with uncapped data as I ended my data service with MWEB Now I see there is a new 24 months contact on my name starting from September 2016 !? and I’m been charged for, TI do uncapped ADV plus from June to September for R933 plus TI do uncapped ADV plus from September to October for R437 although I did not ask for any of these services. My October bill is correct just as I asked in the beginning. So why am I being charged for thing that I did not ask for nor used. I have send a written request on the 4th of June 2016 to cancel my Telkom evening plan because i don’t have a telephone I only need the ADSL line, I got a mail response that it will take approximately 21 days for them to get back to me and that’s it no one did up to now. It’s truly sad to see what poor service Telkom is giving and there customer support sucks. So please give me a person in Telkom that can resolve this matter. Regards Vic Krause</p> <p> </p>