POOR SERVICE AND SUPPORT

HI,<br> <br> I HAVE A CONTRACT WITH TELKOM GOING ON 3 YEARS WHICH INCLUDES A CELL PHONE. I PICKED UP MY NEW BLACKBERRY 9720<br> IN JULY 2014, BY THE END OF NOVEMBER 2014, MY PHONE WAS GIVING ME PROBLEMS , I TOOK IT TO TELKOM OFFICE IN THE BOARDWALK -RICHARDS BAY.I SPOKE TO A GUY BY THE NAME OF LANDON, HE SENT MY PHONE AWAY FOR REPAIRS. I WANT TO KNOW WHY SEND AWAY THE PHONE FOR REPAIRS ,IT WAS STILL UNDER 6 MONTHS OLD, I DID ALL THE RUNNING AROUND TO FIND OUT WHATS HAPPENING, MEANTIME I ONLY REC-3 X SMS ,TO SAY THE PHONE WAS SENT FOR REPAIRS AND THE 2ND ONE WAS TO SAY THEY ARE CHARGING ME FOR REPAIRS, THE THIRD ONE WAS FOR ME TO DEPOSIT R188.10 INTI THEIR ACC- SO THE PHONE CAN BE SENT BACK TO ME.MY PHONE IS STILL UNDER WARRANTY.SO THEY NEED TO EXPLAIN WHAT ARE THE PAYMENTS FOR? I STILL DO NOT HAVE MY PHONE ...PLEASE HELP ME ...D NAIDOO<br>