Poor service and stock issues

I have signed a 24 month, 10mb/s ADSL contract with Telkom. Part of the promotion was I will receive a LIT media box. The day I handed in my contract the sales lady told me that the technician doing the installation will provide me with the LIT box and modem. Day of installation the tech told me they do not provide the LIT box, I must collect at a Telkom store. I then went back to the Cape Gate store where I stood in a Que for almost an hour just to get to the counter and get a response "we do not have stock". Thats all! I had to drag more info out of the sales person, I had to ask them to put me on the waiting list for the stock. I phone the call center every day inquiring about stock on the LIT box. They told me the Bayside mall shop has 4 in stock. I get there and they tell me, sorry they do not have stock. Couple of days ago the call center told me Tygervalley has 3 in stock. Get there and they tell me they don't have any stock. At this point I am fedup of this and phoned the call center while at the store. They told me that Tygervalley has 3 in stock and they need to give me one as they cannot hold it back for people. After telling this to the salesman he changed his story saying, yes there are 3 but they are already linked to deals etc. etc. I ALSO HAVE A DEAL WITH YOU!! WHERE IS MYNE?? I am the CUSTOMER! I shouldn't be driving up and down to get this LIT box, I mustn't be phoning the call center every day to inquire about stock. WHERE is your customer service?? I want my LIT box or you can cancel this 24 month contract and I will take my business to another provider who actually put their customer first!