Poor service and still no active fibre line

We had our fibre installed over one week ago and we still don’t have an active line. We’ve call every single day and the people at the call centres don’t know what they are doing or don’t understand or even know what to do. We work from home and our jobs are dependent on the fibre and Telkom has no interest in helping us solve the problem. Our jobs are at risk and the telkom hasn’t given us any clear indication as to when they will activate this line. This is ridiculous and such poor service! So disappointing. Wish we could change providers but no we’re stuck.