Poor service and *****ing clients money with lies.

<p>I had a telkom mobile data contract that worked perfectly where i used to stay in the northwest. i had to relocate to the northern cape for work related reasons. after arriving in the northern cape kathu area i realised that i have no telkom mobile recption as there is no telkom towers. i phoned telkom mobile and asked them what i could do about it, the call agent told me as i have signed a contract there was nothing i could do, i have to live out my contract and continue to pay (that happened 3 times). I could not accept that answer and continued to call customer care. Two of their agents told me that i can roam on MTN which i tried with no luck. The next operator told me i have to phone another number which that agent gave me an email adress ********** to cancel my contract which previous agents told me i cant do. So i send all relevant documentation to this email adress and no reply was recieved on my side. my fiance eventualy went to krugers dorp to a telkom mobile shop at key west where she spoke to an agent. after she spoke to the agent she recieved an case number ********** 0 and was told i will recieve a call from them within 16 work days. it never happened! so i phone customer care again, they tell me not all the details was filled in correctly so they closed the case. i had to log another case ********** 7, ********** 8. again i waited more than the 16 work days for both those cases seperately without any real help. i eventualy spoke to an agent Maxine Rustoff who helped me to cancel my contract. So i did a stop order at the bank so that telkom cant deduct from me anymore seeing as i have been paying R499pm from June 2016 when the whole problem started up to October 2016 when i stopped the debit order. they eventualy overturned my debit order and debited me a cancelation fee and a months payment wich amounted to R1118.73 (which is after complaining put up as credit with telkom). they finaly stopped debiting me but i feel they owe me my money back with the credit they should pay and all other months that i paid with them telling me that i cant cancel my contract and stalling me with theyre 16 work days waiting period that happened over and over again. they also gave me a bad credit rating with defaulted payment (the payment which is now credit that they owe me!)</p>